Improve User Experience with insight from our platform

Videos of your customers speaking their thoughts using your site or mobile app.

Understand how to improve your customers' digital experiences with insight from our platform.

Full Service

Solutions for regular roadmap and project testing.
  • Expert advice from our Research Team

  • Full lifecycle support from roadmap to results

  • Detailed Analysis & Insight reports

  • Results presentations

  • Multi-channel, User Research & Full Journey Testing

  • Advanced Global panel recruitment & screening


What do digital professionals make of us?
  • "We like the quick and effective findings that have helped us make many user centred decisions." - Tesco

  • “An easy & cost-effective way to get fast, quality feedback on problems your customers face.” - Schuh

  • “We increased online sales by 9.5% by giving our customers a voice which went directly to the managers.” -

Basic Service

Panel_User Experience Testing
Great for fast findings and rapid user research!
  • Video & Audio of users on your site and app

  • No maximum video length / storage limits

  • International testing: UK, USA, France, Germany & Netherlands

  • £30/Video + free templates, panel filtering & video analysis tools

Over 3,000 digital professionals rely on our platform to improve their key metrics.

Designed for E-Commerce Managers, Digital Marketers, User Researchers, CRO experts and anyone who wants customer insight, not internal hunches, to drive their digital priorities.

  • “If buying 5 or 100 videos from WhatUsersDo doesn’t inspire you to transform your website nothing will.”
  • "Really valuable! Really quick and inexpensive. Watching the videos is both a humbling and exciting experience. We immediately made changes which are delivering value."
  • "CPW Online Solutions use WhatUsersDo to help optimise the online customer journey and implement our MVT testing to ensure the correct changes are made. The tests give impartial and true views from a wide range of consumers."
    Carphone Warehouse OS
  • “Using the principles developed during our engagement with WhatUsersDo has allowed us to make user testing and co-creation a part of our business as usual operations"
    Enfield Council
  • “The service is now a key part of our development lifecycle”
  • It’s really valuable for us to be able to watch what users are really doing on our site and for me to be able to share the video clips with internal clients when doing debriefs. This has helped the organisation put the user at the heart of what we do.
    The Money Advice Service
  • “The user testing WhatUsersDo provide has allowed fast feedback loops into our user experience and development teams, giving us the confidence to launch new or optimised areas of the site to our customers”
    Virgin Atlantic
  • “We were pleasantly surprised - both audio and visual quality were really good. We got a good sense of where people were tapping - or trying to tap! - and the testing uncovered some major usability issues”
    Standard Life
  • "We like the quick and effective findings that have helped us make many user centred decisions"