user experience testing

Happy Omni-Channel Xmas!

2013 looks to be the Omni-Channel Xmas. With more than 24% of UK consumers shoppers using their Smartphone to Xmas...

Managing the First-Time-User Experience

Thanks to Guest Blogger Noa Dror – Use technology solutions to ease the way for reluctant users. By Noa Dror Technology...

Five Key Themes for Fashion E-commerce Success – H&M, ASOS

So here’s the bad news. It’s no longer enough for your site to be ‘usable’ and ‘intuitive’. Today’s best in...

Multi-Channel User Experience – An Insights Presentation

Lee Duddell, Founder of WhatUsersDo, recently gave a presentation at Marketing Week Live, June 2013 where he discussed Multi-channel User...

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Testing can be very rewarding! Guest blogger and tester Ian Douglas explains..

Why getting paid to help people improve their websites can be rewarding. I was suffering from Writers Block several days...

Case Study – Dogs Trust Increases Footfall into their Centres with Remote UX Testing (A Digital Intervention)

  Founded in 1891, Dogs Trust (formerly the National Canine Defence League) is the largest dog welfare charity in the...

4 Ways to improve the Customer Experience with IT and Marketing Collaboration

With thanks to Carin van Vuuren, Chief Marketing Officer at Usablenet via Econsultancy. Achieving success in this fast-moving digital landscape demands a new...

Why should you use Remote User Experience Testing

Lee Duddell, Founder & Head of UX takes us through why remote user experience testing is used in 3 easy...

11% of businesses spend more than £100k on UX testing per year

Econsultancy’s David Moth takes on the User Experience Report 2013. Almost half of businesses (47%) that carry out user experience...

When Buying a Company, Use Customer Feedback to Improve Due Diligence

When Buying a Company, Use Customer Feedback to Improve Due Diligence

I have been doing some work on how investment professionals can use customer feedback as part of their valuation process....