Be Good to Your Users

The blog about user-friendly design & why it makes business sense

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Be Good To Your Users
Online Christmas Shopping – Firebox.com review

Online Christmas Shopping – Firebox.com review

Avoid annoying your users to increase sales So the Christmas cards are in the shops, the first TV ads starting...

BBC iPlayer redesign – user experience review

BBC iPlayer redesign – user experience review

The new version of iPlayer launched a month ago. I imagine it was a nervous time for the people involved...

Getting started with CRO

CRO (or Conversion Rate Optimisation) is all about maximising the number of visitors who take action on your website, be...

Smart Insights review of WhatUsersDo

Smart Insights review of WhatUsersDo

We were lucky enough to be interviewed by Dave Chaffey of Smart Insights recently where our founder (Lee Duddell) explained...

New feature: video clipping

New feature: video clipping

In our ongoing efforts to make it easy to work with the videos from whatusersdo.com we’ve released a new beta...

Writing realistic tasks for usability tests

Writing realistic tasks for usability tests

Now that I have finally got round to writing about the best way to write tasks for usability tests, I’ve...

Premier Inn – what's a Debit card?

Premier Inn – what's a Debit card?

It’s a good idea to use words that your customers understand on your website (obviously) – especially on a page...

Using Live Chat to increase conversions

Using Live Chat to increase conversions

We love Live Chat at whatusersdo. It’s easy to implement, affordable and great for Customer Service. Now we are using...