Be Good to Your Users

The blog about user-friendly design & why it makes business sense

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Be Good To Your Users

How UK Party Websites Are Letting Down Voters

The websites of the UK's political parties appear more focused on gathering data from visitors than clearly explaining policies. "I'm...

10 UX Testing Tips

In his April 2015 talk at NUX Newcastle, WhatUsersDo founder Lee Duddell shared his Remote UX Testing Tips. Drawing on lessons learned...

12 UX Sins to Avoid

In his talk at London’s Agile UX Meetup, Peter W. Szabo covered 12 UX Sins that must be avoided. Drawing...

Digital Experience Index Charts

Infographic: The Digital Experience of 10 UK Banks

This infographic highlights the main findings from a 100-user study into the digital experience that UK banks offer their online...

5 Ways Banks Should Improve Digital Customer Experience

Research into online mortgage shopping reveals that the top UK Banks are a long way from offering their customers a...

Groupon Vs Living Social: Battle of the Daily Deals Websites.

This week we’re putting daily deals website to the test. We chose to test two of the most popular daily deals...

Reminder – 5 things you get with WhatUsersDo Reporting

1. A PDF Report (Download Sample User Experience Report) 2. Online access to a summary of the findings written by...

How To Improve A/B Testing with UX Insight

A/B Testing is more successful when it is driven by insight rather than hunches. Over the past five years A/B...

Black Hat UX and How To Fight It

Conversion rates can be improved by designing experiences that are intentionally difficult to use or that trick users. This needs...

3 Ways Marketers Improve Acquisition and Retention with UX Insight

Many Marketers now rely on User Experience Insight to better understand customer behaviour. The three How To's in this article...