Christopher Ratcliff

Posts by Christopher Ratcliff

doorbells, danger and dead batteries book cover

“Prepare for the world to surprise you” – Steve Portigal discusses user research in the field An interview with the author of 'Doorbells, Danger and Dead Batteries: User Research War Stories'

You won’t get a more honest and unique insight then when observing and interviewing users in their own natural environment....

mobile picture of graffitti

A brief guide to current trends in mobile device interactions In this week’s #UXchat we discuss how our own interactions with the digital world have adapted, improved and worsened thanks to mobile

It’s no overstatement to say that the way we live our lives has changed irrevocably since the triple dawns of...

question mark in a light box

Highlights from our AMA with Lee Duddell, UX Director and Founder of WhatUsersDo

Last week, on our UX community Slack channel, we hosted a live AMA session with Lee Duddell, our illustrious UX Director...

chrome dinosaur

14 deeply pleasing Google microinteractions and easter eggs

It’s very easy to badmouth Google, and there’s plenty of justifiable criticism levelled at the company’s monopoly over the internet....

maps

A brief guide to user experience maps in all their various forms In this week's #UXchat we discuss customer journeys, experiences and stories, and how to map them

In researching this article about creating different experience maps – mainly by sending OJ, our ace head of social, into...

keys with numbers

What’s the difference between quantitative and qualitative research? What is quantitative and qualitative data? What the heck does this have to do with Radiohead?

In my first few weeks of working for a remote UX testing company (twist: this one) I was put under...

spoon university pop up

13 egregious pop-ups, manipulinks, confirmshames & ignoble modals GET IT OFF MY SCREEN!!! PLEASE WHY WON'T IT JUST DIE???

Nobody really likes a modal pop-up ad or newsletter sign-up, especially ones that take over the entire screen. Unfortunately they’re...

playing cards thrown in the air

What is card sorting and why is it important to your site’s UX?

Here at WhatUsersDo we’re all about bringing the maximum amount of learning to people at any stage of their UX...

charts and percentages

12 fascinating stats about UX and user testing to help your business case

We believe that the best business case for introducing UX testing into your organisation is to sit your senior managers...

typewriter

Eight succinct examples of beautifully concise product copy Give users the maximum amount of information with the minimum amount of fuss

A few months ago, we published our top ecommerce trends of 2017, which featured some of the things we’re seeing...