Be Good to Your Users

The blog about user-friendly design & why it makes business sense

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Be Good To Your Users Blog
choose your own adventure book covers

Why the heck would I use a chatbot when I can use an app? *or website, or livechat, or voice search, or god forbid – an actual conversation with a human being?

In which this naïve writer wades into… well, not uncharted water, but mildly choppy, chatbot-filled water with nothing but his...

design for social good

Designing for Social Good [a #uxchat roundup] Should designers be held responsible for the things they create? [a #uxchat roundup]

Last week on #uxchat, we discussed designing for social/cultural good. These are our talking points: We’re joined by host Jon...

tools, scissors and tape

Five mobile commerce UX problems and how to fix them Advice from observing real users dealing with real m-commerce issues

You’ve read all the best practice guides and articles. You’ve set up your ecommerce store. You’ve checked into analytics 100...

UX from a Developer’s Perspective [a #uxchat roundup] What UX is from a Developer's Perspective [a #uxchat roundup]

Last week on #uxchat, we discussed UX from a Developer’s perspective. Our talking points: What is a user-centred developer and...

machine learning

Machine Learning to Rethink the Human Experience [a #uxchat roundup] When does Machine Learning bring value to UX? [a #uxchat roundup]

Last week on #uxchat, we discussed machine learning and how it can help improve user experience. Here’s the roundup of last...

Measuring spoons

Measuring UX testing improvements using Google Analytics See how we do it, using the WhatUsersDo blog as a guinea pig

A recurring issue (even among our customers) is that most of us simply suck at measuring (in tangible terms) the...

Rules of Engagement in User Research [a #uxchat roundup] What are the do's and don'ts when doing user research? [a #uxchat roundup]

Last week on #uxchat, we discussed the rules of engagement in user research. Here’s the roundup of last week’s discussion on Twitter....

Embedding Ethics into Design [a #uxchat roundup] Discussing timing, team involvement and ideal flow for spotting ethical dilemmas with Hila Yonatan

Last week on #uxchat, we discussed embedding ethics into the design process. Here’s the roundup of last week’s discussion on Twitter....

welcome on board

The UX of Onboarding [a #uxchat roundup] Discussing the challenges, measurement, and improvement of the User Onboarding process with Helen Wood

Last week on #uxchat, we discussed the user experience of onboarding. This is the roundup of last week’s chat on...

Bellroy product display

The Top UX Trends for Ecommerce in 2017 so far

Inviting customers to your eCommerce site and giving them the best experience possible means more sales and a loyal customer...