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Basic Service Quick Start Guide

Discover the power of UX testing with a free video of a real person using your site

Create an account and we'll set up a completely free UX test of a real person using your site.

Subject to these terms.

UX Testing has the answers

WhatUsersDo is a powerful new way to quickly and efficiently test, research, enhance and improve any aspect of your website, application or digital marketing.

Simply set tasks for users to complete then watch recordings of everything they do and say as they carry out your instructions. You'll be amazed at the things you can discover and the improvements you can make as a result. And it's easy. No statistics. No data collection. No complex analysis.

Just real people giving real feedback that's really useful.

Starting a test takes less than five minutes and your results are usually available within 48 hours.

Test with real users from 5 countries.

Our online Panel covers UK, USA, France, Germany and The Netherlands.


3 Simple Steps

Start a UX Test

1. Set tasks

Decide what you want to test on which devices and set tasks for users to follow

2. Select users

Select your test participants (or 'users') according to your chosen criteria

3. View results

Watch recordings of users completing your tasks & listen to their spoken thoughts

Try it now - and get the first month free!

Usability testing used to cost thousands of pounds and take weeks to arrange. Not any more...

From as little as £23 for each user video !

You can start immediately !

And view your results in less than 48 hours !

What can I test ?


You can test or research virtually anything - your live website, a prototype, a competitors' website, your next email campaign or an App.

Across Desktop, SmartPhone and Tablet devices.

All of your test results are stored securely for you to review at any time. You can download, edit or share them with others and even mark significant moments within the video for reference.

Who are the test participants?


We have recruited a large panel of regular internet users from all kinds of backgrounds and guarantee the quality of your results so you don't ever need to worry about recruiting suitable candidates.

You can test in 5 countries: UK, USA, France, Germany and the Netherlands.

We don't enlist 'professional' testers – just regular internet users who successfully complete our selection process. They use their own devices in their own environment so that you get real feedback from real users in real life situations.

What are the benefits?

The user experience is the most important aspect of your website.

On the internet, your customer is king and if you don't measure up to their expectations, customers will leave your website and they won't come back. Conversely, if you provide your customers with a great user experience they will stay longer, spend more and more often, and recommend you to others.


  • Increased conversion rates
  • Increased customer spend
  • Increased customer retention
  • Increased customer satisfaction
  • Increased brand loyalty
  • Increased customer recommendation
  • Increased click through rates on paid advertising
  • Increased response to customer communications
  • Reduced development costs
  • Reduced customer cost per acquisition
  • Reduced customer support costs
  • And much, much more ...