UX Testing Across Multiple Devices – Mobile & Tablet Testing

content multiple displays

If you’ve launched all your free trial videos and are wondering what else UX testing can do for you, let’s talk mobile UX.

Do you know most Internet users no longer browse websites on desktop devices? According to comScore, 60% of all online traffic is from mobile devices (phones, tablets, phablets… and other pieces of hand-held wizardry).

So, we’re dropping some knowledge to help you create mobile-optimised sites that go beyond simple responsive design.

4 tips for testing smartphone and tablet experiences

1) Start with an empty browser

Start users off with an empty browser and have them search for your site using their usual search engine. This not only helps you identify issues with how well your mobile site is indexed on search engines, it also mirrors natural user behaviour.

man on phone

2) Use this preamble in your tasks

We use screen-mirroring technology to record mobile devices, so you’ll need to add this special instruction (for testers) at the top of your tasks list:

“Please use your [tablet or smartphone] for this test. Make sure your [tablet or smartphone] screen is fully visible on your computer screen, for the entire duration of the test. Otherwise, we won’t be able to use your video.”

3) Test prototypes and pre-live apps

Just as with desktop testing, the earlier in the development lifecycle you test mobile sites, the greater your chances of delivering an outstanding experience. Many prototyping tools now support mobile sites and apps. Just remind users when writing your tasks that the site/app isn’t yet live, so not everything works.

prototype

4) Test across multiple operating systems

We recommend testing across Android and iOS devices – something you can easily select when setting up your test. You’ll also get detailed device information when viewing your results, so you can easily diagnose any bugs or issues.

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