ux testing

what's the difference between moderated and unmoderated testing?

What’s the difference between moderated and unmoderated testing?

Welcome to our Ask WhatUsersDo video series, where our very own UX Research team answers your most pressing user research...

a hand of playing cards

How do UX professionals select user research methods?

Pick a card… any card. No, this isn’t a card sorting exercise, you UX junkie! But speaking of UX, card...

What is a diary study and why is it useful for longitudinal UX testing?

Continuing our series of beginner’s guides to UX, here’s an overview of diary studies, and their usefulness as long-term usability...

pride and prejudice first lines

How to avoid bias in user testing

Before we get into the whole ‘bias’ thing, let’s just try and figure out the difference between fact, opinion and...

spam museum

UX guide to newsletter sign-up forms

Email rules. In digital marketing we’ve gone through the long-drawn out cycle of everyone thinking email marketing is terrific, to...

Samuel Johnson painting by Joshua Reynolds

A user friendly dictionary of UX terms, phrases and abbreviations

In the week that Samuel Johnson, the 18th century lexicographer who wrote the English language’s most comprehensive dictionary, celebrates his...

lion camouflaged in the wild

What is guerrilla testing and how do I use it?

A UX beginner’s guide to the what, why and how of guerrilla testing. The pros, the cons and how to...

four dogs on leashes in a park

What are ‘leading questions’ in UX tests and how can you avoid them?

A guide to leading questions, with advice on how you can be mindful of your phrasing and avoid wording pitfalls...

jellyfish floating in the sea

20 questions and instructions to avoid when running a UX test

Who loves telling people what to do? Dictators and lazy people. Mainly. Now I know you’re probably not a dictator...

playing cards thrown in the air

What is card sorting and why is it important to your site’s UX?

Here at WhatUsersDo we’re all about bringing the maximum amount of learning to people at any stage of their UX...