user feedback

Do first impressions matter in user feedback? [a #uxchat roundup] Are first impressions reliable? [a #uxchat roundup with Kurt Henderson]

Last week on #uxchat, we discussed the value of first impressions in user feedback. Are they reliable? What are the...

Balancing UX CX business

A founder on balancing UX, CX & keeping his business alive Based on an interview with Josh Pigford, CEO of Baremetrics

Most CEOs aren’t beholden to the “UX school of thought” or “that other school of thought”. They’re beholden to their...