google analytics

Measuring spoons

Measuring UX testing improvements using Google Analytics See how we do it, using the WhatUsersDo blog as a guinea pig

A recurring issue (even among our customers) is that most of us simply suck at measuring (in tangible terms) the...

Types of data matrix pills

The 2 types of data & the 2 ways of understanding them With Jay Acunzo, Unthinkable.fm founder and former Googler

Think of the word “data”… what pops in your head? I’m guessing one (or all) of these things: It seems...

Let's Talk About SUX

Underwhelming performance in the basket? Let’s talk about SUX… The embarrassing talk eCommerce pros don’t wanna have

  68% of potential customers abandon during checkout (representing $3 trillion worth of sales for the eCommerce industry). Yet, everyone...

Confused People

5 things UX testing can do that Google Analytics can’t

Google Analytics (GA) data can tell you “what’s happening”, but not “why” – and exactly what you need to change...