Customer Experience

Are Marketing Executives Growing Their Own IT Departments?

An Accenture survey finds chief marketing officers aren’t happy with the pace of enterprise technology, and are taking their own...

5 Ways CMOs Can Master Their Online Customer Experience

As mobile devices continue their gains in popularity and usage worldwide, more consumers are interacting with brands at various stages...

Product Video Usability Guidelines and Best Practices

-The guest post by Mauricio Prinzlau, courtesy of Usability Geek, provides excellent guidelines on how to get the best usability with your...

5 Guidelines For Improving Your Blog’s User Experience

Many thanks to Brian Dean for our guest post which comes curtesy of Usability Geek. It seems that everyone and their brother today is...

Managing the First-Time-User Experience

Thanks to Guest Blogger Noa Dror – Use technology solutions to ease the way for reluctant users. By Noa Dror Technology...

Five Key Themes for Fashion E-commerce Success – H&M, ASOS

So here’s the bad news. It’s no longer enough for your site to be ‘usable’ and ‘intuitive’. Today’s best in...

When to UX Test?

It is widely accepted that organisations who embed UX Testing throughout the project lifecycle reap rich, actionable user insight that...

Customer Experience and the Future of Insurance Technology

BY ROBERT REGIS HYLE,  Most of us are caught up in the everyday duties of our job and fail to spend...

User Experience vs Customer Experience – same, same but different

By Niels Anhalt on Jun 23, 2013 a slideshare presentation about user experience (UX) and customer experience (CX) held at the UXcamp 2013 in...

Lee's Remote UX Surgery is now open!

We are introducing a new section to our monthly newsletter where YOU, the readers can ask Lee Duddell, Founder &...