User Experience Insights – Case Study 2013 Propellernet

Overview: Propellernet is a search marketing and social media agency, with additional expertise in content marketing and conversion optimisation. They...

Customer Experience and the Future of Insurance Technology

BY ROBERT REGIS HYLE,  Most of us are caught up in the everyday duties of our job and fail to spend...

Localise your global digital assets to enhance customer experience

At WhatUsersDo we are are routinely asked to assemble panelists from all over the globe to remotely test digital assets...

User Experience vs Customer Experience – same, same but different

By Niels Anhalt on Jun 23, 2013 a slideshare presentation about user experience (UX) and customer experience (CX) held at the UXcamp 2013 in...

Applying Cost-Benefit Analysis for Usability Evaluation Studies on an Online Shopping Website

The guest post today is an academic paper from Chui Yin Wong, and very much worth reading. If you are...

Lee's Remote UX Surgery is now open!

We are introducing a new section to our monthly newsletter where YOU, the readers can ask Lee Duddell, Founder &...

Come see us at Marketing Week Live!

We would love to see you at the Marketing Week Live show at Olympia, London – we are in the Insight...

How many users is enough in a Remote UX test?

For a simple user journey five users is the optimal starting point, especially if you are new to Remote UX...

Case Study – Reevoo

Case Study 2013 About Reevoo Conversations about your brand are already taking place, shaping consumer opinions. Reevoo enables you to...

Halfords

Customer Experience: How Halfords Has Won a Place in my Heart

I place an order for a sat-nav Between Christmas and the New Year I decided that I needed to replace...