Be Good to Your Users

The blog about user-friendly design & why it makes business sense

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Be Good To Your Users

Remote User Testing Buyers Guide

Actual Insights, the brainchild of Matthew Niederberger, recently published a pretty comprehensive ‘Remote User Testing Buyers Guide.’ We are really pleased to...

Five Key Themes for Fashion E-commerce Success – H&M, ASOS

So here’s the bad news. It’s no longer enough for your site to be ‘usable’ and ‘intuitive’. Today’s best in...

When to UX Test?

It is widely accepted that organisations who embed UX Testing throughout the project lifecycle reap rich, actionable user insight that...

Multi-Channel User Experience – An Insights Presentation

Lee Duddell, Founder of WhatUsersDo, recently gave a presentation at Marketing Week Live, June 2013 where he discussed Multi-channel User...

User Experience Insights – Case Study 2013 Propellernet

Overview: Propellernet is a search marketing and social media agency, with additional expertise in content marketing and conversion optimisation. They...

Customer Experience and the Future of Insurance Technology

BY ROBERT REGIS HYLE,  Most of us are caught up in the everyday duties of our job and fail to spend...

Localise your global digital assets to enhance customer experience

At WhatUsersDo we are are routinely asked to assemble panelists from all over the globe to remotely test digital assets...

User Experience vs Customer Experience – same, same but different

By Niels Anhalt on Jun 23, 2013 a slideshare presentation about user experience (UX) and customer experience (CX) held at the UXcamp 2013 in...

Applying Cost-Benefit Analysis for Usability Evaluation Studies on an Online Shopping Website

The guest post today is an academic paper from Chui Yin Wong, and very much worth reading. If you are...

Lee's Remote UX Surgery is now open!

We are introducing a new section to our monthly newsletter where YOU, the readers can ask Lee Duddell, Founder &...