Be Good to Your Users

The blog about user-friendly design & why it makes business sense

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Writing realistic tasks for usability tests

Writing realistic tasks for usability tests

Now that I have finally got round to writing about the best way to write tasks for usability tests, I’ve...

Premier Inn – what's a Debit card?

Premier Inn – what's a Debit card?

It’s a good idea to use words that your customers understand on your website (obviously) – especially on a page...

Using Live Chat to increase conversions

Using Live Chat to increase conversions

We love Live Chat at whatusersdo. It’s easy to implement, affordable and great for Customer Service. Now we are using...