Be Good to Your Users

The blog about user-friendly design & why it makes business sense

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Be Good To Your Users Blog
maps

A brief guide to user experience maps in all their various forms In this week's #UXchat we discuss customer journeys, experiences and stories, and how to map them

In researching this article about creating different experience maps – mainly by sending OJ, our ace head of social, into...

keys with numbers

What’s the difference between quantitative and qualitative research? What is quantitative and qualitative data? What the heck does this have to do with Radiohead?

In my first few weeks of working for a remote UX testing company (twist: this one) I was put under...

spoon university pop up

13 egregious pop-ups, manipulinks, confirmshames & ignoble modals GET IT OFF MY SCREEN!!! PLEASE WHY WON'T IT JUST DIE???

Nobody really likes a modal pop-up ad or newsletter sign-up, especially ones that take over the entire screen. Unfortunately they’re...

playing cards thrown in the air

What is card sorting and why is it important to your site’s UX?

Here at WhatUsersDo we’re all about bringing the maximum amount of learning to people at any stage of their UX...

ux tools

When is it best to use in-person or remote user testing? [#uxchat roundup] Why use remote UX testing [#uxchat roundup]

Last week on #uxchat, we discussed one of the most frequently talked about topics in UX: User Experience Testing. My...

charts and percentages

12 fascinating stats about UX and user testing to help your business case

We believe that the best business case for introducing UX testing into your organisation is to sit your senior managers...

typewriter

Eight succinct examples of beautifully concise product copy Give users the maximum amount of information with the minimum amount of fuss

A few months ago, we published our top ecommerce trends of 2017, which featured some of the things we’re seeing...

What metrics do the experts use to measure UX effectiveness?

SUS? WUS? CUS? TPI? Come see how many of these abbreviations I invented myself in this investigation into how the...

discovery ux

Discovery Phases in UX [#uxchat roundup] How important are discovery phases in UX? [#uxchat roundup]

Last week on #uxchat, we discussed discovery phases in UX.  Are they given enough credence? We ran a Twitter poll...

ask more questions sign

Highlights from our first UX AMA with Sally Graham, Head of UX Research

Last week, on the WhatUsersDo Slack channel, we hosted a live AMA session with Sally Graham, our kickass Head of...