User experience

Everything you need to know about user experience, from UX beginner’s guides, to advice on how to measure UX, to guidance on remote usability testing, to breaking into a UX career and beyond.

A new WhatUsersDo

A new WhatUsersDo

We’ve just (10th May 2013) launched some important improvements to WhatUsersDo. In this post we describe what’s new and why...

Why do B2B experiences suck in comparison to B2C?

User experience is an asset to product & services design – So why are marketers not investing?

If user experience is important to a company’s online sales, why do they continue to not invest in it? When...

Lee Duddell, WUD Founder @ MEX on 3 User Experience Research Challenges and How to Overcome Them

Founder and Head of UX at WhatUserDo, Lee Duddell, gave a presentation at MEX, the strategy forum for mobile user experience...

What is Remote User Experience Testing?

Do you have 3 minutes? In part 3 of our video series on user experience testing, Lee Duddell breaks down...

Versace website

Why Every Advertising Agency Should Have an Experience Unit

Harlan Kennedy of Venables Bell & Partners’ customer experience unit, vbp orange, argues that every agency ought to be an...

Case Studies Wanted! (You could win £1000 of FREE tests)

We are currently seeking to hear from site owners who would like to be involved with our case study programme....

The cost of poor users experience can be as high as $53milion per month!

The cost of poor users experience can be as high as $53milion per month!

Guest blogger Brian Clifton of Advanced Metrics, gives a breakdown of the cost of poor website user experience: Let me explain the story…...

3 problems that Remote User Experience Testing Solves

In the second instalment of our new video series, Lee Duddell – takes us through 3 important issues that remote...

UX and the Bottom Line

Coming soon… a new WhatUsersDo (updated launch date)

Due to commercial reasons launch will now take place on the evening (UK time) of Friday 10th May where whatusersdo.com...

When it comes to marketing, you are not your customer!

At WhatUsersDo we are fond of saying your employees are not your testers. This article by Shawn Graham places the...