User experience

Everything you need to know about user experience, from UX beginner’s guides, to advice on how to measure UX, to guidance on remote usability testing, to breaking into a UX career and beyond.

Case Study – Dogs Trust Increases Footfall into their Centres with Remote UX Testing (A Digital Intervention)

  Founded in 1891, Dogs Trust (formerly the National Canine Defence League) is the largest dog welfare charity in the...

Ten Ways To Improve Your Website Conversion Rate

Dave Child of Added Bytes initially created this posting a few years ago and it’s still very relevant. Much of user...

4 Ways to improve the Customer Experience with IT and Marketing Collaboration

With thanks to Carin van Vuuren, Chief Marketing Officer at Usablenet via Econsultancy. Achieving success in this fast-moving digital landscape demands a new...

Why should you use Remote User Experience Testing

Lee Duddell, Founder & Head of UX takes us through why remote user experience testing is used in 3 easy...

A new WhatUsersDo

A new WhatUsersDo

We’ve just (10th May 2013) launched some important improvements to WhatUsersDo. In this post we describe what’s new and why...

Why do B2B experiences suck in comparison to B2C?

User experience is an asset to product & services design – So why are marketers not investing?

If user experience is important to a company’s online sales, why do they continue to not invest in it? When...

Lee Duddell, WUD Founder @ MEX on 3 User Experience Research Challenges and How to Overcome Them

Founder and Head of UX at WhatUserDo, Lee Duddell, gave a presentation at MEX, the strategy forum for mobile user experience...

What is Remote User Experience Testing?

Do you have 3 minutes? In part 3 of our video series on user experience testing, Lee Duddell breaks down...

Versace website

Why Every Advertising Agency Should Have an Experience Unit

Harlan Kennedy of Venables Bell & Partners’ customer experience unit, vbp orange, argues that every agency ought to be an...

Case Studies Wanted! (You could win £1000 of FREE tests)

We are currently seeking to hear from site owners who would like to be involved with our case study programme....