User experience

Everything you need to know about user experience, from UX beginner’s guides, to advice on how to measure UX, to guidance on remote usability testing, to breaking into a UX career and beyond.

Planned site outage on Saturday, 8/Feb/14

Planned site outage on Saturday, 8/Feb/14

We’ve got some back-end changes that we need to make, which unfortunately means that our system will be completely unavailable...

What can Customer Experience learn from UX?

During the Customer Experience Jumpstart event WhatUsersDo Founder, Lee Duddell, outlined the challenges that CEM Executives face and three ways...

10 (mostly) UX Predictions for 2014

Lee Duddell, our Founder and Head of UX, shares his Predictions for 2014. And next year we’ll score him on...

Virgin Atlantic Puts Customer Feedback At The Heart of Their Digital Services With WhatUsersDo

Virgin Atlantic has signalled its intent to deliver great multi-channel customer experiences by hiring WhatUsersDo, an international remote user experience...

User Research Methods: Has-beens and Stars

This guest post was published initially by Jim Ross for UX Matters, and it certainly contains food for thought. User Research Methods: Has-beens...

Special Offer @ Mind The Product Conference: 27/09/13

WhatUsersDo will be exhibiting at Mind the Product 2013. Mind the Product 2013 is a one-day, one-track conference that brings together...

Why Website Analytics Only Give You Half the Picture

We rely on web analytics software to measure and dissect user activity, marketing effectiveness and performance metrics across our online...

Confronting The Travel Booking Experience

Guest Post by Faris Yakob who is the Creative Braintrust Creativity Expert and Founder of GeniusSteals. USER EXPERIENCE DESIGNERS HAVE LONG CHALLENGED...

UX Challenge: How to Choose The Right Approach

User Experience Professionals, Marketers and Ecommerce managers have an arsenal of research tools available to them but how do you...

Are Marketing Executives Growing Their Own IT Departments?

An Accenture survey finds chief marketing officers aren’t happy with the pace of enterprise technology, and are taking their own...