A new WhatUsersDo

We’ve just (10th May 2013) launched some important improvements to WhatUsersDo. In this post we describe what’s new and why we’ve done it.

Why have we done this?

Because we needed a technology platform that could deliver our ambitious plans. The legacy system was, well, just that: “legacy”. Our rapid growth (serving over 1,500 digital professionals and testing in over 15 countries in multiple languages) was starting to put a strain on our technology. Let alone the raft of new features and enhancements we want to bring to you in the coming months and years.

So, we’ve re-platformed the technology in order to build our future.

What’s new?

New WhatUsersDo

Right now, the biggest changes have been in the underlying technology (or “back-end”). But, you will notice some front end and functional changes. Here are the highlights:

– a Dashboard that gives you a snapshot of your account activity

– the ability to watch videos on mobile devices

– some significant improvements to the way we quality manage our panel

– as part of our international growth you can now test with users in Poland

– you can give each test a name (so they’re easier to find)

– performance, performance, performance (yes, it’s faster).

But, it’s what you’ll see over the coming months that’s going to make a real difference. More of that in future posts.

Want to provide feedback or report an issue?

Of course we’ve UX tested the new UI, but you may stumble across a bug or a feature that doesn’t quite work how you expected. There’s a “Feedback” button on every page now, so please use that to get in touch with us or simply email support@whatusersdo.com.

Want to join our client beta panel?

If you’d like to be amongst the first to try out new features and input into the design process, then please email support@whatusersdo.com with your details, or, if you’re a Corporate Plan client, contact your Account Manager directly.

Don’t these types of posts always end with a “Thank you”?

Yes, thank you to all of our clients, panel members, internal staff and analysts who were involved in the UX testing.

Leave a Reply